DRAFT – to be reviewed by a lawyer. Everything in [...] still has to be confirmed or filled in.

Terms and conditions – Call from Father Christmas

Last updated: [11 November 2026]

1. Who we are

Call from Father Christmas is a service of Talentoso BV, a company registered in Belgium (company number 0680.423.029, VAT BE 0680.423.029; UK VAT number [GB…]), registered office Louizalaan 367, 1050 Brussels, Belgium. Contact: [hello@domain.co.uk] · [UK phone number, optional]. UK representative for data protection: see our privacy notice.

These terms apply to every booking on [domain.co.uk]. Please read them before you pay.

2. What we offer

• The call. Father Christmas phones your child for a conversation of about 3 to 5 minutes. Father Christmas is an AI character: his voice and his answers are created in real time by artificial intelligence, based on what you tell us in the booking form. He is not a real person and not a recorded message. See also About our AI Father Christmas.
• When. You choose a 15-minute window between 8am and 9pm (UK time), from [23 November] to [28 December 2026]. Father Christmas calls within that window (for example "between 5:00 and 5:15pm") to the UK mobile number you give us, from a UK number.
• Pip the elf on the line (extra). At the end of the call Pip the elf, also an AI character, comes to the phone for a moment.
• Brothers and sisters. Each extra child gets their own call at their own time (at least 10 minutes apart) with a discount on the call. Extras are per child.
• Letter from Father Christmas by post (extra). We create a personal letter (one A4 page, in colour) from the details you give us and have it printed by our print partner and posted to an address in the United Kingdom. You can order it until [10 December 2026]. Postal delivery usually takes several working days; we cannot guarantee an exact delivery date. [Lawyer/ops: confirm print location and transit time from Switzerland to the UK.] If the letter does not arrive because the address you gave us was wrong, we cannot resend it free of charge.
• Father Christmas's Big Book. After paying you can add or change details about your child via the link in your confirmation email, until 1 hour before the call.
• Christmas conversation for an adult (second service). A conversation of about 10 minutes between Father Christmas and an adult, for example a grandparent, that you give as a present. See section 13.

3. Prices, booking and payment

• All prices are in pounds sterling and include VAT at 20%. There are no extra fees. You see the total price before you pay.
• Only a parent or legal guardian (or someone with their express permission) may book. Children cannot book.
• You confirm that the mobile number is yours, or that the person who uses it agrees to receive the call at the time you chose and a reminder text message beforehand.
• Before you pay, you tick a box to confirm you understand that Father Christmas is an AI character.
• You pay in advance through our payment provider Stripe (card, Apple Pay, Google Pay [others: to confirm]). The contract is formed when your payment succeeds; we then send you a confirmation email.
• You are responsible for giving a correct phone number and accurate details. We do not check the content in advance.

4. Your right to cancel

As a consumer you normally have 14 days to cancel a contract made online without giving a reason (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, "CCRs", reg. 29).

The call. When you book, you expressly ask us to make the call at the time you choose, even if that falls within the 14-day cancellation period, and you acknowledge that you lose your right to cancel once the call has been fully performed (CCRs reg. 36).

• As long as the call has not yet taken place, you can cancel within 14 days of booking and get a full refund.
• A call that was not answered or went to voicemail does not count as performed.

Tick box on the booking form: ☐ I ask for Father Christmas to call at the time I choose, even if this is within the 14-day cancellation period. I understand I lose my right to cancel once the call has taken place, and that the letter by post is personalised.

[Lawyer: alternatively consider the exception for leisure services on a specific date, CCRs reg. 28(1)(g). Pick one approach and align the tick box.]

Letter by post. The letter is made to your specifications (personalised), so the right to cancel does not apply once it has been sent to our print partner (CCRs reg. 28(1)(b)). If you cancel the call before the letter has been sent to print, we refund the letter too.

How to cancel. Email [hello@domain.co.uk] with your booking number, or use the model form below. We refund within 14 days, using the same payment method.

Model cancellation form – To Talentoso BV, Louizalaan 367, 1050 Brussels, Belgium, [hello@domain.co.uk]: I hereby give notice that I cancel my contract for the following service: call from Father Christmas, booking number […], booked on […]. Name: […] · Address: […] · Date: […] · Signature (only if on paper).

5. Changing or cancelling your call

On top of your legal rights:

• Change the time for free using the link in your confirmation email, up to 30 minutes before your window, up to 3 times, within the period in section 2 and while places are available.
• Cancel for a full refund up to 24 hours before your window: just email us.
• After that, cancelling is no longer possible, but you can still change the time.

6. If the call doesn't work out

• If nobody answers or the call goes to voicemail, Father Christmas hangs up without leaving a message (so the surprise isn't spoiled) and tries once more about 5 minutes later.
• If that doesn't work either, we email you a link to choose a new time for free (until [28 December 2026]).
• If the number seems wrong (for example a typo), we send you a one-time link to correct it and pick a new time.
• If the call fails because of a technical problem on our side, or we can't find a new time together within the period, we refund the call in full.

7. What Father Christmas will (and won't) say

• The conversation is generated by AI. Father Christmas follows clear rules: he never promises a specific present, never asks for personal details (surname, address, numbers), never brings up brands, shops or money himself, says nothing scary and is always kind. If a child is upset or says they don't feel safe, he comforts them, suggests talking to a grown-up they trust, and ends the call gently.
• AI can make mistakes or say something unexpected. We recommend that an adult stays nearby during the call.
• If an adult on the line sincerely asks what this is, Father Christmas will honestly say that it is an AI call booked through Call from Father Christmas.
• The call is not recorded. See our privacy notice.
• The voices, characters, pictures and sound clips are our own, made with AI. They do not imitate any real actor, TV character or brand. We are not connected with any TV programme, broadcaster, shop or charity.

8. Fair use

Use the call for a child only for your own child(ren), or a child whose parents have agreed (for the Christmas conversation for an adult, see section 13). Do not enter hurtful, frightening, offensive or inappropriate information, and do not use the service to bully or deceive anyone. If you do, we may refuse or cancel the booking and refund you.

9. Our responsibility to you

We provide the service with reasonable care and skill (Consumer Rights Act 2015). If we fail to do so, you are entitled to a repeat performance (a new call) or, if that isn't possible, a refund. We are responsible for loss you suffer that was a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for faults in phone networks or the postal service, for your own device, or for the consequences of incorrect details in the form. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights.

10. Complaints

Not happy? Email [hello@domain.co.uk]; we reply within 2 working days. If we can't resolve it together, you can get free advice from Citizens Advice (consumer helpline 0808 223 1133) [ADR provider: to confirm whether we use one, e.g. a recognised ADR body; otherwise state that we do not]. You can also go to court (small claims).

11. Law and courts

These terms are governed by the law of [England and Wales]. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts and you keep the protection of the mandatory consumer law where you live.

12. Changes

We may update these terms. Your booking is governed by the version on the website when you paid.

13. Christmas conversation for an adult

What it is. A Christmas conversation of about 10 minutes between Father Christmas and an adult (the "recipient"), for example a grandparent, which you (the "booker") give as a present. Here too Father Christmas is an AI character: his voice and his answers are created in real time by artificial intelligence, based on what you tell us (the recipient's first name, optionally their age, how you are related, their interests, memories and the first names of family members). He is not a real person and not a recorded message.

Price and timing. £11.95 per conversation, including VAT at 20%, paid in advance as in section 3. You choose a 15-minute window within the period and hours in section 2. Father Christmas calls the recipient's UK phone number from a UK number [to confirm: landlines too]. The extras in section 2 (Pip the elf, letter, brother or sister discount) do not apply to this conversation [to confirm].

Clear from the start. At the very start of the conversation Father Christmas says that he is an AI Father Christmas and that the conversation is a present from you (he says your first name). The recipient can hang up or say they want to stop at any time; Father Christmas then ends the call kindly and does not call back.

Not a care, medical or emergency service. The conversation is a Christmas present to enjoy. It is not a care, medical, counselling, legal or financial service, it does not replace contact with family or professionals, and it is not an emergency service. Nobody listens in live and we cannot send help or alert anyone. If the recipient says they are struggling, Father Christmas will gently suggest Samaritans (116 123, free, day or night) or the Age UK Silver Line (0800 4 70 80 90). In a medical emergency he will tell them to call 999 straight away and end the call. [Check the numbers every season.]

Never money, never personal details. Father Christmas never asks for money, bank details, codes, passwords, an address or any other personal details, never sells anything and never brings up brands or shops himself. We will never contact the recipient afterwards to ask for money either. If anyone does so "on behalf of Father Christmas", it is not us.

Your responsibilities as the booker.

• You are 18 or over and the recipient is an adult (18 or over).
• You tick a box to confirm that the recipient knows this call is coming (from an AI Father Christmas, at the chosen time), that they are happy to receive it, and that the phone number is theirs or its regular user agrees to be called on it.
• Do not book for someone who cannot understand that this is an AI call or who might be unsettled or confused by it (for example someone with advanced dementia), unless the person who cares for them or their legal representative (for example an attorney under a lasting power of attorney) agrees and stays nearby. [Lawyer to review.]
• Only give details the recipient would be happy to hear: no health information, no financial details, no surnames or addresses, and nothing hurtful or painful (for example about a partner who has died, unless you are sure the recipient likes to talk about them). If the details are inappropriate we may refuse or cancel the booking and refund you.
• If the recipient tells us before the call that they don't want it (any more), we cancel the conversation and refund you in full.

Tick box on the booking form: ☐ [Recipient's first name] knows that an AI Father Christmas will call at the chosen time, is happy about it, and agrees to be called on this number.

Missed calls, changing and cancelling. The same rules as for the call for a child (sections 5 and 6): if nobody answers or the call goes to voicemail, Father Christmas hangs up without leaving a message and tries once more about 5 minutes later; if that doesn't work either, we email you a link to choose a new time for free; if the number seems wrong, we send you a one-time link to correct it. You can change the time for free up to 30 minutes before (up to 3 times) and cancel for a full refund up to 24 hours before. Emails and reminders go to you as the booker [to confirm: a reminder text to the recipient, only if they agree].

Your right to cancel. As described in section 4 for the call: you expressly ask us to make the conversation at the time you choose, and you lose your right to cancel once it has been fully performed. Until then you can cancel within 14 days of booking for a full refund. A conversation that was not answered or went to voicemail does not count as performed.

Privacy. The conversation is not recorded and the recipient's details are deleted no later than 7 days after the call. See section 11 of our privacy notice.

Our responsibility. Section 9 also applies here. AI can make mistakes: nothing Father Christmas says is advice.