DRAFT – to be reviewed by a lawyer.

Father Christmas is an AI character

Good to know before you book:

• The Father Christmas who calls your child is not a real person and not a recorded message. His voice and his answers are created in real time by artificial intelligence (AI). The same goes for Pip the elf.
• He only knows what you tell us in the form (first name, age, hobbies, wish list …) and what your child says during the call.
• The voice is our own, made for this service. It does not imitate any actor or TV Father Christmas.
• The call is not recorded. Everything about your child is deleted no later than 7 days after the call.
• Father Christmas never promises a specific present, never asks for personal details and never advertises anything. AI can still get things wrong, so please stay nearby during the call.
• For your child, he stays Father Christmas. If an adult on the line sincerely asks what this is, he will honestly say it is an AI call booked through Call from Father Christmas.

Christmas conversation for an adult. If you book a Christmas conversation for an adult (for example a grandparent), Father Christmas says so at the very start of the call: that he is an AI Father Christmas and that a family member (he says your first name) booked the conversation as a present. With an adult he never pretends to be a real person, and the recipient can hang up at any time. When booking, you confirm that the recipient knows an AI Father Christmas will call and is happy about it (see section 13 of our terms).

Tick box on the booking form: ☐ I understand that Father Christmas (and Pip the elf) is an AI character, not a real person, and I am the child's parent or guardian (or have their permission).